TERMS


Molly’s Cradle Wines Pty Ltd
ABN 25 111 696 005

This website is owned and operated by Molly’s Cradle Wines Pty Ltd. By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms of Use, including our Privacy Policy. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.

You may not order wine, or have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering. You warrant that you are at least 18 years of age and that you are buying the goods for personal use and not for re-sale purposes.

Molly’s Cradle Wines reserves the right to request proof of age should they consider the purchase of wine is being made by a minor.

These Conditions of Sale apply to any orders for goods made by the purchaser (“you”) from Molly’s Cradle Wines Pty Ltd (“us”/”we”) via the website. By making an order via the website, you agree to be bound by these Conditions of Sale and to abide by the rules and regulations governing the sale of alcohol in Australia.

Your contract of sale is with Molly’s Cradle Wines Pty Ltd ABN 25 111 696 005 under its NSW Liquor Licence Number 880010167. Molly’s Cradle may accept any order for the supply of goods in whole or in part, or decline any order.

SECURITY POLICY

When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you phone your order to us, your order will be processed directly using other secure methods.

DELIVERY

Your order will be fulfilled by Molly’s Cradle Wines at 17/1 Jubilee Avenue Warriewood NSW 2102. Your order will be delivered to your nominated delivery address within 5 to 10 business days. Delivery delays may occur as a result of factors out of the control of Molly’s Cradle Wines and Molly’s Cradle is not responsible for any such delays

In rare cases where the ordered stock is not available, Molly’s Cradle Wines reserves the right to substitute this wine with another similar wine that is of equal or higher value. In most instances, if the current vintage of the advertised wine is no longer available, the next vintage of the same wine will be delivered. Molly’s Cradle Wines will do this at its sole discretion, and they will also guarantee the quality of any replacement wines.

We are under no liability to you in respect of those goods that we are unable to supply to you provided that we refund any amounts paid by you in respect of the goods ordered but not supplied.

RETURNS POLICY & FREIGHT RATES

Freight rates vary from time-to-time, and are also a function of your delivery postcode, and details are available before you checkout on the website. Normal delivery lead times are 3 – 10 working days. Please note, we can only ship to addresses within Australia.

Delivery instructions are a guide only and Molly’s Cradle Wines cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the customer, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your address to advise of the collection point. Items will be held for 7 days. After this time uncollected items will be returned to Molly’s Cradle Wines. Please note if wine is to be resent to a customer under these circumstances, further full delivery charges will apply.

Molly’s Cradle Wines guarantees the quality of all products that are sold and delivered to clients through our online facilities. If the customer has valid reasons for return of stock, contact our customer service team on customer.service@mollyscradle.com.au with details. Our customer service team with review any issues on a case by case basis.

CUSTOMER SERVICE POLICY

Molly’s Cradle Wines is committed to providing exceptional customer service and quality products to our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.

Should you have any queries you can also contact us using the following details:

Molly’s Cradle Wines
Customer Service
1/17 Jubilee Avenue
Warriewood NSW 2102
Phone: (02) 9979 1212
Email: customer.service@mollyscradle.com.au